Our services

Technology support built around how your team works

From urgent user issues to long-term planning, FutureProof provides practical services that strengthen daily operations without unnecessary complexity.

Helpdesk & troubleshooting

Responsive remote support for the technology problems that interrupt work. We diagnose the issue, communicate what is happening, and document material fixes.

  • Computers and user devices
  • Email and account access
  • Printers and connectivity
  • Application troubleshooting
  • New-user setup
  • Vendor coordination

Microsoft 365 & Google Workspace

Administration and guidance for the platforms that hold your email, files, calendars, collaboration, and organizational knowledge.

  • User accounts and licenses
  • Groups and shared mailboxes
  • Permissions and file access
  • OneDrive and Google Drive
  • Offboarding and access removal
  • Collaboration practices

Cybersecurity essentials

Practical safeguards that reduce risk across people, accounts, devices, and cloud services. Security work is aligned to the agreed scope and risk level.

  • Multi-factor authentication
  • Access and permission reviews
  • Endpoint protection guidance
  • Phishing defense
  • Incident support
  • Security recommendations

Device setup & support

Configuration and support for organization-owned laptops, tablets, and approved mobile devices used by staff and program teams.

  • New-device configuration
  • Software installation
  • Updates and basic hardening
  • Peripheral setup
  • Device inventory guidance
  • Replacement planning

Automation & data support

Improve repetitive processes, reporting, and information flow through targeted low-code automation, data cleanup, and integration guidance.

  • Workflow assessment
  • Power Automate solutions
  • Reporting improvements
  • Data cleanup and organization
  • Process documentation
  • Integration guidance

Training, documentation & planning

Make technology more sustainable with staff education, useful documentation, vendor review, and a clear roadmap for future decisions.

  • User onboarding
  • Short training sessions
  • Process and system guides
  • Technology roadmap
  • Vendor and licensing review
  • Quarterly strategic reviews

Scope that stays clear

What is included is written down

Your service schedule identifies users, devices, included hours, recurring activities, priorities, and exclusions. Material additions are approved before work proceeds.

View service plans

Common separate costs

FutureProof keeps outside expenses visible instead of hiding them in vague bundles.

  • Hardware and replacement devices
  • Microsoft, Google, backup, and security licenses
  • Travel and approved onsite expenses
  • Major migrations and fixed-scope projects
  • Specialized compliance or legal services

Not sure which services fit? Start with a short technology conversation.

Talk with FutureProof →