Essential
Core coverage for a small team that needs reliable assistance and account support.
$650 / month
- Up to 4 staff
- 4 support hours per month
- Helpdesk and troubleshooting
- Account administration
- Basic security assistance
- Monthly support summary
Clear pricing
Flexible support without enterprise-sized commitments
Plans are designed for a four-person nonprofit team. Choose occasional per-issue assistance or reserve monthly capacity for ongoing support.
Plus
More capacity and proactive administration for teams that depend on cloud tools.
$950 / month
- Up to 4 staff
- 7 support hours per month
- Priority support
- Microsoft 365 / Google administration
- User onboarding support
- Quarterly technology review
Strategic
Ongoing support plus improvement work for an organization ready to modernize.
$1,250 / month
- Up to 4 staff
- 10 support hours per month
- Automation and data support
- Training and documentation
- Security review
- Strategic IT planning
Retainer time does not roll over unless a written service schedule says otherwise. Additional time is $125/hour. All work remains subject to the agreed scope and approval limits.
Need occasional help?
Per-issue support
Use FutureProof only when you need us—without a monthly commitment.
Standard remote support
Troubleshooting, account assistance, configuration, consultation, and approved technical work.
$125 / hour
- One-hour minimum
- 15-minute increments after the first hour
- Estimate or authorization before work begins
- Not-to-exceed approval limits available
- After-hours work subject to availability and premium rates
Getting started
Initial onboarding
A short assessment helps FutureProof document your environment, establish authorized contacts, understand risks, and prepare support access.
Typical one-time range: $500–$750
Final onboarding cost depends on the number of systems, quality of existing documentation, access requirements, and immediate cleanup needs.
Usually included in onboarding
- System and account inventory
- Authorized-contact confirmation
- Support-channel setup
- Access and MFA review
- Immediate-risk summary
- Priority recommendations
Pricing questions
Frequently asked
What happens when included hours are used?
FutureProof will notify the authorized contact and request approval before material overage work. Approved additional time is normally billed at $125/hour.
Are software subscriptions included?
No. Microsoft, Google, backup, security, domain, hosting, and other third-party costs remain separate unless a written quote specifically bundles them.
Do unused hours carry forward?
No, not by default. A retainer reserves recurring monthly capacity. Rollover applies only when written into the service schedule.
Can a plan be customized?
Yes. User counts, devices, response expectations, onsite work, projects, and recurring activities can be defined in a custom service schedule.